Your information,handled with care.

We usually collect information directly from you when you submit our website form, book a consultation, contact us by email, phone or social media, attend a session, make a payment, or otherwise communicate with us.

We may also receive limited information automatically through our website, analytics and advertising tools, or from a person acting with your authority, such as your partner or wedding supplier.

We may use your personal information to:

• respond to enquiries and arrange complimentary consultations;
• understand your wedding plans and personalise your first dance experience;
• manage appointments, sessions, payments and service communications;
• provide customer care, answer questions and resolve concerns;
• operate, secure, analyse and improve our website, services and advertising;
• maintain business and financial records; and
• meet legal, regulatory or insurance requirements.

We will only send marketing communications where we have your consent or are otherwise permitted to do so. You can opt out at any time by using the unsubscribe option provided or contacting us.

We do not sell or rent your personal information. We may share information only where reasonably necessary with trusted service providers that help us operate Vow & Dance, including providers of:

• website hosting, website forms and email delivery;
• appointment scheduling, calendars and video consultations;
• payment processing and business administration;
• analytics, advertising and social media services; and
• professional, legal, accounting or insurance services.

We may also disclose information where required or authorised by law, or with your consent. Service providers are given only the information reasonably required to perform their role.

Our website and third-party services may use cookies and similar technologies to keep the website working, understand how it is used, measure advertising performance and improve your experience.

This may include services provided by Google and social media platforms. These providers may collect information about your device and activity in accordance with their own privacy policies. You can manage or block cookies through your browser settings, although some website features may not work as intended.

Some of our digital service providers may store or process information outside Australia, including in the United States and other countries where those providers operate. Their handling of information is also governed by their own privacy terms and applicable laws.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include using reputable service providers, access controls and secure account practices.

No online system is completely secure. We retain information only for as long as reasonably necessary for the purposes described in this policy, our legal and record-keeping obligations, or the resolution of a dispute. When information is no longer required, we take reasonable steps to delete or de-identify it.

You may ask to access or correct personal information we hold about you, withdraw a consent you have given, or ask us to delete information where it is no longer required.

We may need to verify your identity before actioning a request. In some circumstances, legal or record-keeping requirements may limit what we can provide or delete. If that applies, we will explain why.

If you have a question, would like to make a request, or believe your information has not been handled appropriately, please contact us at hello@vowanddance.com.au.

We will acknowledge your concern and aim to respond within a reasonable period. If the Privacy Act applies to your matter and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Our website may link to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to read their privacy information before providing personal details.

We may update this policy when our services, systems or legal obligations change. The latest version will be published on this page with its updated date.